Product restrictions

Hardware delivery

Due to the size of some hardware products we sell, we will use the most appropriate courier service for your location. Because of this, we may not always be able to offer a next day delivery service, and kindly advise that you allow an additional 2 - 3 working days before receiving your order.

We cannot ship items that measure more than 8.6ft outside the UK except for inflatable item(s).

Upon delivery, we strongly recommend that you unpack and inspect your order before accepting it. In the unlikely event your order is damaged, please sign for the delivery and write 'Damaged' on your package. Please, contact us on 0808 196 0770 immediately if your order is not as expected. If it is not possible to inspect the product before the courier driver leaves, please sign the package as 'Unchecked' and contact us immediately on 0808 196 0770 if there are any issues.

Brand restrictions

We are unable to ship these brands outside of the U.K: Barbour, Filson, Lowe Alpine, Nikwax, Rab

We are unable to ship these brands to the US:

Brand
Barbour
Bellroy
Dakine
Drinktanks
Filson
Hunter
Keen
Lowe Alpine
Nikwax
Rab
Ray-Ban


We are unable to ship these brands to Australia:

Brand
Barbour
Filson
Keen
Klean Kanteen
Lowe Alpine
Nikwax
The North Face
Rab


We are unable to ship the following brands to these countries:

Country Brand
Canada Ray-Ban
Czech Republic Milican
Denmark Fjallraven
Hong Kong Terra Nova
Japan Terra Nova
New Zealand Klean Kanteen