Is something wrong with my order?
If your order is incomplete, incorrect, or, you have received somebody else’s order, we sincerely apologise.
We and our delivery partners aim to avoid mistakes entirely, although, we hope you can appreciate they happen from time to time. We kindly ask you to contact us straight away, providing all the information necessary along with images. With your co-operation, we will ensure to correct any fault that we have made efficiently.
If your order has been lost in transit or it is damaged, please contact us with images if possible. We require this information to pass on to our delivery partner(s) for investigation and will keep you updated along the way. Responses from our delivery partner(s) typically take 48-72 business hours, although this may take longer in busy periods. Rest assured, we will do everything we can to resolve the issue for you and we will be in touch as soon as we receive further information.
We aim to answer all emails within 48 hours. During our busiest periods, Black Friday and Christmas, this can be challenging but we can assure you we are working through these as quickly as we can. If you require assistance immediately, please contact us via Live Chat on our website, or by telephone. Our customer experience team will be happy to assist you.
Please contact us before returning your order as a free returns label may be available for you.