Restrictions

Delivery

We do not ship to US Territories, APO locations and PO Box addresses. Please note that due to the distance in some areas certain services might be restricted and deliveries may take longer.

Hardware delivery

Please note that we cannot ship items that measure 8.6ft or more to the USA.

Due to the size of some of the hardware products that we stock we will ship these using the most appropriate Courier Service depending on the size of the item, and the delivery location. Because of this we may not always be able to offer a next day delivery service, and we would advise to allow an additional 2 to 3 working days before receiving the order.

On receipt of your hardware delivery we strongly recommend that you unpack and inspect the product with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged' and contact us on +44 0808 164 1323. If it is not possible to inspect the product before the courier driver leaves then please sign as “unchecked”, and in the unlikely event of you discovering a fault then please contact us immediately on +44 808 164 1323.

Brand restrictions

We are unable to ship these brands outside of the U.K.: Barbour, Filson, Lowe Alpine, Nikwax, Rab

We are unable to ship these brands to the US:

Brand
Barbour
Bellroy
Dakine
Drinktanks
Filson
Hunter
Keen
Lowe Alpine
Nikwax
Rab
Ray-Ban


We are unable to ship these brands to Australia:

Brand
Barbour
Filson
Keen
Klean Kanteen
Lowe Alpine
Nikwax
The North Face
Rab


We are unable to ship the following brands to these countries:

Country Brand
Canada Ray-Ban
Czech Republic Milican
Denmark Fjallraven
Hong Kong Terra Nova
Japan Terra Nova
New Zealand Klean Kanteen